Refund and Cancellation Policy
This policy covers deposits, rescheduling, cancellations, no-shows and refunds for paid diagnostic bookings and completed services from jalentria.com.
1. Provider
jalentria.com, private entrepreneur (PE), EDRPOU 45029908, Business Center "Leonardo", 18 Bohdana Khmelnytskoho St, Kyiv, 01030, Ukraine.
2. Bookings and deposits
A booking is confirmed once the deposit is received. The deposit forms part of the total price and is deducted from the final amount.
3. Cancellation by you
- More than 24 hours before the appointment: the deposit is refunded to the original payment method, normally within 10 business days.
- 24 hours or less before the appointment: the deposit may be retained to cover the reserved time and preparation costs.
4. Rescheduling
One change of appointment is free with at least 24 hours' notice. Later changes may be treated as a new booking.
5. No-show
If you do not attend and do not notify us, the deposit is not refunded.
6. Cancellation by us
If we cancel and cannot offer a suitable alternative time, the deposit is refunded in full.
7. Completed services
Refunds for services already delivered are considered where the result does not meet the agreed scope or is defective, under the Law of Ukraine "On Protection of Consumer Rights" No. 3153-IX of 10 June 2021.
8. Requesting a refund
Email contact@jalentria.com or call +380 679 217 7955 with your name, booking date and payment reference. We reply within 7 business days.
9. Your statutory rights
Nothing here limits your rights under Ukrainian law. You may appeal to the State Service of Ukraine for Food Safety and Consumer Protection.
10. Data and e-commerce
Personal data is processed under the Law of Ukraine "On Personal Data Protection" No. 2297-VI of 1 June 2010. Online orders follow the Law of Ukraine "On Electronic Commerce" No. 675-VIII of 3 September 2015. See our Privacy Policy.